There are 5 of the new 96 B-Line buses in service today, which has me thinking that by now there should be some excitement in the city regarding this brand-new transit infrastructure. The new buses are absolutely wonderful: they’re smooth and quiet; have more space inside for passengers; and feature security cameras, modern LED lighting and air-conditioning. These are the first hybrid diesel-electric buses in Surrey, and it is the first time that Surrey’s bus depot has received brand new buses (instead of old hand-me-downs) in 17 years.
While great investments like these tend to come with big political photo-ops, only TransLink seems to be bothering with any sort of advertisement about the fact that there are new buses in Surrey.
The City of Surrey’s own Twitter feeds are blank, the Facebook page is blank, and not one Councillor or the Mayor has offered a single word about the new buses. No one from the city had anything to say about the buses during the time before their arrival, and this has continued now that many of them are in service. I thought politicians in this city really cared about transit issues, but it seems that riders are expected to enjoy the new buses without even a single word from their representatives.
As a regular 96 B-Line rider, this leaves me more than a little disappointed. The new buses are a huge step forward in improving the quality of transit in Surrey, and deserve the excitement from City representatives that transit riders will have today.
So what do I think?
Well, the main transit item on the City’s agenda is the replacement of the 96 B-Line with Light Rail Transit, something that was politically deadlocked with an election promise. Perhaps the City of Surrey fears that the appeal of these buses will take attention away from future LRT.
If the City of Surrey were to assist in advertising these buses, it might foil their LRT master-plan by exposing some of its major shortfalls. The expected overall travel time savings on King George Blvd and 104 Ave is only 1 minute over the existing 96 B-Line. In addition, the construction process for the LRT system will require the street to be closed from edge-to-edge and create huge disruptions for transit riders on the 96.
A street-level LRT would be limited to the same speed as on-street traffic and will not bring anything that can’t already be provided by a high-quality bus service. At best, this LRT is years away from opening (due to continued conflicts over transit funds) and I think the City should be proud of the service improvements that TransLink has been able to introduce today. The new buses are hybrid-electric, giving riders the same smooth-and-quiet ride experience that a street-level tram brings and bridging the gap between today’s bus service and LRT. They can also get around accidents and road closures that would close down an LRT service.
However, anything that bridges the gap between existing bus service and future LRT is likely something the City of Surrey doesn’t want. It’s no secret that the business case for the proposed LRT system is extremely questionable, and I’ve already caught the city trying to mislead citizens in a CitySpeaks survey on the difference between bus rapid transit (BRT) and LRT.
As well, in terms of neglecting the 96, the City of Surrey has done that in more ways than refusing to give it deserved attention. While other B-Line bus routes have been introduced with high levels of accompanying investments (such as the median bus lanes on Richmond’s No. 3 Road for the previous 98 B-Line), the City of Surrey has spent little to boost the 96 B-Line, if it has even spent anything at all. Some portions of King George Boulevard have had exclusive bus lanes installed to speed up the 96, but these bus lanes were funded by TransLink. The City could have implemented traffic signal pre-emption to keep B-Line buses moving, last year when it renewed the city-wide traffic management system at a cost of $2.7 million dollars. That also didn’t happen.
96 riders are extremely satisfied with the service.
Regardless of all this, the SOFATP 2015 monitoring report indicated that nine in ten (91%) rate their overall satisfaction with the 96 B‐Line as good‐to‐excellent, with an average rating of 9.0. This was measured before the introduction of these new buses. Is the City of Surrey not interested in addressing its many happy B-Line riders? Or perhaps there are fears that within these riders, there are people who will organize against the City’s plan for LRT?
In any case, I guess the City of Surrey is not interested in taking any credit for this wonderful investment. The new buses have brought as much improvement for 96 riders as a future LRT and perhaps even more. Their loss, and our gain.