From The Globe and Mail: People travelling the 40 kilometres between Surrey and Vancouver tend to drive or take transit. Surrey’s mayor wants to add a third option: helicopter.
…I have often shared the sentiment that Surrey’s transit future is in a bad shape as it is, but an announcement today by the City Mayor just took that sentiment to a whole new level. A network of helicopter take-off and landing pads to service business-men and wealthy commuters who can afford it has just jumped the priority list over a rapid transit system to service the city’s transit-dependent.
Yes, I said that right. The City of Surrey has decided to leave the city’s transit commuters behind to facilitate helicopter commutes for the 1%. If you don’t believe me, you can read her speech transcript for yourself.
The media still has yet to catch onto the ridiculousness and mismatched premise of this idea, but soon will come the rewatches and re-reads of the Mayor’s State of the City speech during which this is bound to be uncovered. The announcement was made immediately after a segment of the talk that focused on the city’s transit ambitions (specifically, the City’s plan for an LRT system). The segment was very short and offered no promises on the transit, and then quickly segued into announcing the plan for helicopters and helipads – which did come with a solid promise to start construction by 2017.
Now, let me back up a little bit and tell you exactly what is wrong here.
First, Mayor Hepner stated that she could only “believe” that construction of a proposed Light Rail Transit network would be started by the year 2018. And, that’s after initially promising that it would be finished by 2018 in the last elections.
“[Ms. Hepner] said she hopes to have construction [on the helipads] under way by this time in 2017.”
Secondly, she announced that the City would potentially be spending untold millions of taxpayer dollars on a network of helipads (and the associated land) with construction starting in 2017 or at least a full year before anything on rapid transit begins.
Now, a rapid transit network for far more people might be a significantly bigger public investment with bigger risks, so to an extent it is kind of understandable why this has ended up jumping the gun into first place.
Although the LRT proposal has its serious problems, deciding that facilitating helicopters can come first is inexcusable. To be unable to make a serious commitment on a transit network meant to service thousands of city residents, yet be completely able and willing to commit on something that will pretty much exclusively service the “1%” and let them literally fly over everyone else, really suggests to me that the Mayor’s priorities aren’t to ensure the best for the people that the city wouldn’t be without, if we’re to believe what she mentioned earlier in her speech.
What is a city, but its peoplehelicopter-entitled 1%?
And what is Surrey but its helicopter-entitled Mayor. If there’s any tidbit of the proposal that we should all be looking at, it’s Mayor Hepner’s personal stake in desiring the service…
“She emphasized the city is looking beyond links between Vancouver and Surrey to flights to the B.C. capital of Victoria, which she said she would use herself.”
We already know this Mayor and Council to be relentless in billing taxpayers for the cost of trips. With the helicopters being said to cost $12 to $16 a minute I can’t imagine how much taxpayers will be paying to give the Mayor the luxury to fly over traffic to Victoria. And I certainly don’t think, from any feasibility perspective, that it is acceptable.
As a young, transit-dependent person living in this city (and one among potentially thousands of others now and in the future) I think to say that I’m outraged would be a serious understatement.
I must also seriously question the timing and viability of this proposal.
Sky Helicopters, a helicopter company mentioned by the Globe and Mail that is considering partnering with the City in delivering the service mentioned in the Globe and Mail’s article that they had been discussing this with the city for “several years”. This really makes me wonder why steps couldn’t have been taken earlier to implement this infrastructure within the City at a reasonable and low cost.
For example, the City decided to blow over $100 million on a new city hall that’s been put through significant criticism over its over-budget cost. For $100 million I don’t think it would have been too much of a stretch to include a rooftop helipad in the design of the new City Hall and within that cost.
“Usually we take six (Concord Pacific realtors) at a time, flying two of our smaller helicopters in formation,” Westlund said. “In one trip we covered about seven of their developments. They like getting the lay of the land.”
It should be noteworthy that the company that is mentioned in the article as facilitating these commutes is the same one that’s in talks with Surrey in establishing the heli-service.
If you've hard about the Surrey Light Rail Transit project (and how I am leading the opposition campaign), you've probably heard most people refer to the project as having a projected cost of about $2.1 billion.
Pending whether the City claims there was a typo in the report, you're reading the above correctly. The cost has increased to $2.6 billion, which is slightly above the rate of inflation compared to the previous 2012 estimate of$2.18 billion, reported in 2010 dollars.
Rapid transit to White Rock is officially out
I became the centre of something of a publicity flip last week when CKNW news radio attempted to turn around an issue I pointed out over the lack of a rapid transit link to South Surrey/White Rock on the City's LRT promotion map, something the City responded to by saying that the map was only meant to show the LRT network, and that I edited the map and was messing up the context (I wasn't).
Now it's become clear that proper bus rapid transit to White Rock has been dropped from the city's project radar, because it's not included on the list at all.
This also means that the actual cost increase for the LRT project is closer to $700 million. The 2012 "LRT1" estimate in the Surrey Rapid Transit Study included the BRT link from Newton to White Rock. This estimate only includes the LRT project portion of the original plan.
What this means for LRT in Surrey
While the cost of the LRT project has increased, the major issues with the project have probably remained the same: it's still an on-street LRT system, and so it's still going to come with major trade-offs such as potential safety issues, a compromise in speed and reliability, fewer travel time and economic benefits, and higher long-term operating costs.
The most interesting thing about this cost increase is the effect it's going to have on the project's business case.
Staff anticipate that the Surrey LRT Project will be successfully screened-in for Round Seven. This will require the submission of a completed P3 Business Case in March 2016. The scope of work for completing the Business Case includes additional engineering design, geotechnical work, preparation for environmental assessment, and public consultation. City report dated June 2015
Supposedly, according to the City, the business case isn't finalized, and the City and TransLink have been rushing to put together a new one in time for a March 2016 (as in, yes, this month) deadline to qualify for P3 Canada project funding.
However, any new, final business case that attempts to portray the LRT proposal in a positive light will come into serious conflict with the results that were found in Phase 2 of the Surrey Rapid Transit Study – which found the overall business case for the Light Rail proposal to be negative, with a 0.69:1 benefit-cost ratio (compared to a more positive 1.45:1 benefit-cost ratio for SkyTrain). And, that result was based on the original (lower) LRT cost estimate.
With all of this in mind, I'm starting to believe that there isn't going to be an LRT business case ready for this month. I haven't heard any new technical details on this project (until word of today's cost increase reached me), with everything happening behind closed doors (if it's even happening at all). The standstill reminds me of the one faced by the Evergreen Line as a Light Rail project, before the Province stepped in with a final business case and changed the Evergreen Line to its present form as a SkyTrain extension. (See also: The Real Evergreen Line Story).
Surrey Mayor Linda Hepner backs off election promise LRT cars will be moving by 2018. Now says construction will start by 2018. #cbc
I was caught off-guard by the new viewpoint article in The Now Newspaper, which claims that there is no more reason to pursue the SkyTrain vs LRT debate because voters supposedly “elected” the party supporting it, so therefore, the debate is dead. Here’s the scoop:
Surrey First was elected in an overwhelming sweep of city council in late 2014, after campaigning with promises of building light rail in Surrey
That means they have a mandate – a mandate to build light rail. That means all the debate surrounding what Surrey wants and doesn’t want is pointless.
The viewpoint is implying that within the framework of a municipal election, Surrey residents were participating in a fair debate surrounding these issues. It’s implying that by electing the Surrey First Party (led by current Mayor Linda Hepner), Surrey voters endorsed Light Rail because Surrey First also happened to endorse it. The problem with this claim is that….
Surrey residents did not have a choice to oppose LRT because at the time of the election, as all three major parties competing for Council seats were in support for Light Rail technology. Our candidates for Council never tried to foster a debate to begin with. The SkyTrain vs LRT debate was effectively shut out.
Transportation wasn’t the defining issue in the last elections.
Before you go ahead and conclude from the above that this is indeed not significant enough to result in debate, it is also extremely important to note that in the last elections, transit was not considered to be the most important election issue; it was considered to be the second most important issue – however, it was a distant second. The dominating election issue, affirmed in multiple overlapping polls, was crime.
More than half (55 per cent) of respondents to an Insights West poll conducted earlier this month said crime is the most important issue the city is facing heading into the Nov. 15 election. That’s a big leap from transportation, which came in a distant second at 14 per cent. (From CTV News – “Crime is Surrey’s top election issue, new poll reveals”)
The online survey conducted Thursday to Saturday among 510 Surrey residents aged 18 and over found that crime continues to be the most important issue for most residents (54 per cent), with transportation (16 per cent) a distant second. (From the Vancouver Sun – “Surrey Election extremely close: Poll”)
The Now’s viewpoint article would seem to imply that Surrey’s voting decision was based largely on transportation and support for Light Rail, but that was clearly not the case. So I think it’s pretentious to say that we should just follow the elections results – which could have been a result of numerous factors – and stop the rapid transit debate altogether.
Over the years, I have watched the concern on Surrey transit matters fade into relative insignificance. There used to stronger calls for expanded transit, and so many people here who were passionate on transit issues, particularly on how the South-of-Fraser wasn’t getting its “fair share” on transit compared to the North-of-Fraser. There used to be organizations, like the Surrey Citizens’ Transportation Initiative (Surrey CiTI), which hosted rallies on issues of transit that I participated in (can you see me in the video above?). However, the leaders of these organizations didn’t show up during the 2014 elections. In fact, they have disbanded them or otherwise completely disappeared, because these groups no longer even exist (the www.surreyciti.org website has been out of service for over a year).
Surrey citizens are already less motivated to discuss transit issues than before; now, there has been virtually no discussion on major issues with things such as the proposed LRT system. Now is not the time to apply the brakes when it comes to local transit issues that will affect the lives of everyone living in this city.
More than 1100 people are now calling for a fair debate on the proposed Light Rail.
Say what you will about how (in)significant the issue I am now raising was to decision-makers at election time, but that has changed significantly today. Over 1100 supporters have signed the SkyTrain for Surrey petition urging that the proposed Light Rail Transit line be changed to SkyTrain. This momentum is no secret – and I think Global, News1130, Omni and others had good reasons to bring me in to talk about these issues the other day.
The fact is, issues around the proposed Light Rail system have remained unresolved. Those who are supporting our organization are concerned about issues like whether this is the best way to spend lots of money, how much the LRT will cost to operate, whether congestion will be caused, and what safety issues may arise by having trains interface with everyone on-street. And with the Surrey First-dominated City Council being entirely in support of this, there has practically been no debate allowed. The Mayor and Council aren’t just forcing us to go with their vision – they are forcing us to take in all the issues that will come with it, even if they have gone without discussion.
So here’s what I’d like to say about this: we are demanding a fair debate. It seems like the decision to proceed with Light Rail technology was done with very little actual consultation from potential users. It was practically forced onto us by our Mayor, and moved forward through the stifling of a dialogue on the benefits and tradeoffs.
LRT was not the best option for Surrey
If there was anything that resembled a “fair debate” on this issue – it happened 3 years ago, and concluded LRT was not the best option for Surrey.
Does anyone even remember the Surrey Rapid Transit Study anymore? Let alone the people and the media forgetting it and how important it is to consider the study in this context, but the decision makers and planners that are working on the Light Rail Transit project seem to have forgotten about it as well. They’re now clamoring to have a new business case analysis to qualify for P3 funding, even though there was a perfectly good business case analysis in Phase 2 of the Rapid Transit Study – although it did not come out with a positive outlook for the favoured on-street Light Rail Transit system.
Grassroots advocacy has shaped transit planning in the region.
In this LRT versus SkyTrain debate, there is no referendum. And so, if the proponents of SkyTrain really think they’re going to throw Mayor Linda Hepner and her crew off the LRT track, well, fuggedaboutit.
I want to single out this last paragraph because The Now seems to be in need of a history lesson. They don’t seem to recall that a certain other famous young transit spokesperson from Surrey, who ran for Council on rapid transit issues, was one of the first people to put the consideration of street-level Light Rail on the map in the first place.
Surrey wonder boy Paul Hillsdon to be on http://radio1410.com He's running for city council at the age of 18.
Back in 2008, then 18-year-old Paul Hillsdon took on the local media by storm, looking to break-up an impasse on transit planning and offered a solution – street-level Light Rail Transit – that was considered by many to be better than a planned 6km extension of SkyTrain at the time (the recent proposal was for a much better 16km extension to Langley). He then took this issue with him and ran for Council, although did not succeed in getting a seat.
Regardless, Paul put Light Rail on the map and took his success in transit advocacy to even further heights. He was successful in establishing himself as a voice on transit issues in this region (through his website Civic Surrey), and later went on to develop (with a colleague) Leap Ahead, the regional transit vision that became a model for the Mayor’s Transit Plan formed in advance of last year’s transit funding referendum.
The grassroots effort that had started with rapid transit advocacy, continued with the establishment of Civic Surrey and through that the inspiration of numerous other startup transit blogs and bloggers, managed to make this major difference in the way transit is being planned in our region today.
So, I think it’s more than a little unfair to rule out the potential that any of my campaign work (or for that matter, any grassroots transit advocacy) has in shaping transit planning in this region. Paul showed us that a consistent voice and a genuine interest in local transit issues is able to make a real difference – without the context of a public referendum.
There has never been a fair debate.
For the record, I’m not entirely sure if Paul Hillsdon was factual on his argument. When I had a look at his LRT vision, which was built from scratch (my vision for SkyTrain + BRT, by comparison, is based on an already-studied option), I noticed that he had an inconsistency in his cost estimates. Paul’s estimates that came from non-on-street, separated right-of-way Light Rail systems, without accounting for street-scaping costs and other construction costs associated with on-street building. In other words, it seemed misleading.
The capital cost estimates are based on a conceivably generic number of $27 million per km, and that is a problem. One cost estimate for a certain type of LRT cannot be used generally unless the implementation described is the same kind of implementation and not something totally different.
What this cost he is using describes is the cost of a fully electrified light rail service on the Interurban corridor, a pre-existing right of way. The same cost cannot describe the cost of implementing an at-grade Light Rail service on-street in Surrey, which is not a pre-existing right of way.
Yet when Paul touted his LRT plan back in 2008, as faulty as it seemed, it was met with virtually no resistance. Anyone with a technical/research background could have easily spotted the major flaw in his proposal, but it was never brought up and there were never any attempts by local media to smear him and his efforts to advocate on transit issues.
So why shut me, and my campaign? What’s so special about this campaign that the debate it raises does not deserve attention? Is it special because it happens to be taking sides with grade-separated SkyTrain over ground-level rail? Is expanding SkyTrain something the Surrey Now’s writers and editors hold a long-running bias on, like many people in this region, to the extent where they would want to shut down a productive and highly-needed issues debate?
I don’t understand why The Now Newspaper is having us think that the train has left the station, when it was never even there to begin with. Light Rail isn’t even going to be built for at the very least, the next 3 years. Why are they trying so hard to stifle a debate that still hasn’t happened, and needs to happen? Why say no?
It seems that the Now just doesn’t want to either acknowledge or handle this campaign, given how successful it has become, and how much work it will give them as a result. However, it is their duty to do this as local media. The people of this fine city deserve a fair debate on LRT issues.
Global News had me on air this morning to comment on the SkyTrain for Surrey movement, which has been gaining some pretty serious momentum recently with over 1000 supporters on our site’s petition calling for a SkyTrain and Bus Rapid Transit system instead of LRT. While this should have certainly raised some eyebrows, not everyone has been on the “supporting” camp.
Earlier today, CKNW’s assistant news director, Charmaine de Silva, had me give the station a call to comment on an issue raised through my organization that the City of Surrey was not considering rapid transit to South Surrey as part of their Light Rail Transit vision. The resulting article, no less, has attempted to frame me as misleading, because of a difference in context and a sound bite during the telephone interview. Here’s the scoop:
Where it went wrong
For his part, the blog’s creator, transit activist Daryl Dela Cruz says it’s not his job to double check the facts he publishes on his website.
“And the end of the day, we’re here as a voice for citizens to raise…”
“So, you don’t think it’s irresponsible of you to put out information that’s just not true without double checking your facts?”
“Well, we’re an advocacy group.”
The City of Surrey says the current plan for rapid transit in the area continues to include LRT and a B-Line, and has not changed since it was approved by the Mayor’s council in 2014.
As you can see, CKNW is trying to make it look like I don’t double check my facts and, in light of that, am misleading people.
There is one thing here that I’m willing to own up to: In this particular case, I did not previously ask the City whether the omission of the rapid transit link to South Surrey was intentional or attached to some sort of context.
However, finding that answer is not my job and it is not the job of my advocacy group either. When I offered the previous response “we are an advocacy group”, I meant that in the context that we are as bound to be misled by the info that is supplied to us as is anyone else who is following us on these issues. Like all advocacy groups, there is a certain degree to which we work off of the information that is supplied to us as-is and as-published. We don’t make up these things from scratch.
It should have been up to the City to clarify in the first place whether rapid transit to South Surrey was still being supported. Previous maps showcased on the city website clearly showed a rapid transit link extending to South Surrey, in the form of a Bus Rapid Transit line. The previous maps also showed the proposed Light Rail Transit “L Line” extending as far south as King George Blvd & Hwy 10, and as far north/east as 104th Ave & 156th St – stops that have been removed in the new LRT map.
Regardless of what the context of the City’s current map is, the main issues that SkyTrain for Surrey raised were that communities are being missed, and that the selection of LRT technology was being put in front of the people and the service. That concern still stands today, and brings forth with it a lot of questions Such as….
Why exactly is the city only promoting the Light Rail part of its ultimate rapid transit vision for the city, which supposedly includes BRT to White Rock?
Doesn’t that show technology-first thinking rather than people-first thinking?
Wasn’t LRT supposed to be about “serving more communities”?
Or, is the City suddenly ready to admit that this supposed philosophy is a fallacy?
All of these are legitimate questions that deserve better answers from City of Surrey representatives than “they cropped our map”. (I’d like to note, by the way, that the post on our website included a link to the city’s full LRT map, below the image that CKNW called into question)
I think that this fact also makes CKNW’s takeaway that I am “misleading” people more than just a little unfair. I would even call it misleading in itself.
Failing to show up gets you low marks
The thing that strikes me even more is how one-side this debate has become, with little discussion happening on the issues my organization raises – many of which are, arguably, far more significant. In these regards, CKNW has been failing to show up.
When I called the City of Surrey’s recent Ipsos Reid poll claiming high LRT support in the city into question – something that should easily be far bigger than this – CKNW conveniently reported on the Ipsos Reid poll, but didn’t take any interest in the issue I was raising. Did Charmaine de Silva do any of her homework checking on those?
CKNW also failed to show up when I pointed out a number of other issues, which should honestly receive more attention from everyone observing, listed below:
Promise to start LRT construction last year was broken
In case anyone doesn’t seem to recall it, present Surrey Mayor Linda Hepner – a big champion of the City’s LRT vision – wanted to have construction of the system started last year.
That is a year later than the start date promised by Surrey First candidate Linda Hepner, who said she plans to break ground for the first phase of the line in 2015 and use revenues from development along the route to pay for it. (From The Vancouver Sun – “Need for light rail transit unites Surrey candidates”)
Now, instead of having started the construction last year, she now wants to see the LRT system’s first phase construction process started in 2018. Voters in Surrey elected Hepner on an LRT promise, which was to – no less – have the first phase of LRT up and running by the year 2018. So she is also breaking that promise.
Surrey Mayor Linda Hepner backs off election promise LRT cars will be moving by 2018. Now says construction will start by 2018. #cbc
Despite the significance of this major discrepancy, hardly anyone has bothered taking a look at whether the Mayor is serious about her plans. If the City Mayor can’t make a realistic promise on when LRT would be up and running, who’s to say that any of the technical claims the City has made on its LRT vision are valid?
Progress on the Surrey Rapid Transit Study has frozen
There was supposed to be a 3rd phase of the TransLink and provincial ministry-sponsored Surrey Rapid Transit Study – one that was meant to move and finalize and refine the design of the many examined options (four of which were presented by TransLink at the end of phase 2), and consult with the community on the refinement of the designs. It is mentioned on the TransLink website. TransLink committed the funding for its portion of this phase back at the September open public meeting, so at this point we’re just awaiting on cooperation from others participating – including the City of Surrey. In any case, it still hasn’t happened.
There’s still no business case for the LRT
Staff anticipate that the Surrey LRT Project will be successfully screened-in for Round Seven. This will require the submission of a completed P3 Business Case in March 2016. The scope of work for completing the Business Case includes additional engineering design, geotechnical work, preparation for environmental assessment, and public consultation. City report dated June 2015
City reports have emphasized the need to advance the development of a final business case for the LRT system – which currently remains incomplete – by March 2016, in order to qualify for a P3 funding application deadline set by Transport Canada.
Well, there are only 4 days left until March. Where’s that business case?
The previous Surrey Rapid Transit Study business case was negative
Also, any new, final business case that attempts to portray the LRT proposal in a positive light will come into serious conflict with the results that were found in Phase 2 of the Surrey Rapid Transit Study – which found the overall business case for the Light Rail proposal to be negative, with a 0.69:1 benefit-cost ratio.
The benefits in the rapid transit study were based on a monetized net present value conversion of the travel time savings, economic benefits and reliability benefits (expressed as “other travel benefits” in the study), auto operating cost and collision cost savings, and air emissions savings (or negative savings, in the case of an increase). I can’t imagine there would be any reason to think of this analysis as in-comprehensive.
Surrey launches a questionable LRT poll
As I previously mentioned, Surrey In my earlier post, “Deconstructing Surrey’s LRT survey”, I called into question numerous things about the City of the Ipsos Reid survey sponsored by the City of Surrey, which that trumpets that 80% of City residents support the proposed Light Rail Transit system (although using a rather tiny sample size of 600, about 0.1% of the city’s actual population). The issues included that:
Relatively Few transit riders were asked in respondent pool (85/600, <0.1% of transit users),
Many respondents didn’t live near the proposed LRT lines,
The age of the respondents was out of touch with the city’s composition (there were more respondents in a single group – age 55+ and said they would never use an LRT – than there were transit users of any age group),
Respondents weren’t asked to consider LRT against other alternatives,
A phone survey may not have been the best way to collect the info,
The City has withheld other surveys on the LRT matter as they have never been released.
The hypocrisy is stifling
So who’s telling the truth on Surrey’s proposed Light Rail Transit anyway? Because to me, it doesn’t seem like anything that LRT’s supporters have been saying contains any semblance of the truth. More alarmingly, these are big discrepancies and yet the media hasn’t been willing to take appropriate notice.
Mike Folka offered an excellent Tweet earlier that caught my attention and got me thinking whether there is something else going on behind the scenes…
Anyone else find it odd that @CKNW is going after @daka_x over truthfulness of claims when they give guys like @jordanbateman a free ride?
Some of you might be already familiar with the comments I made through SkyTrain for Surrey on the new LRT survey that was released by the City, claiming 80% of residents are in support of the LRT project. If you aren't, my chief complaint is that only 600 residents were asked, which means that about 0.1% of residents are being asked to represent a City of over 500,000.
This statement has been met with a mixed response: some people agreed that such a small number shouldn't represent the city by any means; others disagreed, telling me that I was going up against a professional organization and that the sample size and margin of error was acceptable.
With that said, I was prompted to look into finding even more answers. After turning to my connections in the community, Ipsos Reid's entire, detailed LRT survey results paper managed to find its way to my e-mail inbox. You can download the results and verify my findings yourself below:
When I opened the PDF document for the first time, the first thing that caught my eyes within the tables and tables of info was the composition of the respondents (this data I am very glad to have collected), followed by the composition of the actual questions. Here are the things that stood out the most to me:
The survey asked only 85 actual transit riders.
Yes, not 85% - 85 out of 600. Out of thousands upon thousands of Surrey transit riders, the surveyors are asking for representation from just 85. All other respondents drive for their commute.
This isn't only low to begin with, but it's also lower than the "weighted" base (i.e. if the amount of transit riders asked is to be in-line with the actual percentage of transit users in the city, then the poll should have asked 111 transit riders). For a poll that's supposed to decide on future transit matters, you'd think that more actual transit riders would be consulted on this - which is sorely disappointing.
Let's put that into another perspective. Surrey's 4 SkyTrain stations service 39,169 passenger boardings per weekday. There are many more transit boardings on buses in Surrey, but if we start with the amount of SkyTrain riders, then approximately just 0.2% of Surrey's transit riders are being asked to decide for all of them on future rapid transit.
I get that there aren't relatively a lot of people in Surrey who ride transit compared to the amount driving, but neglecting transit rider input for a transit project is absolutely ridiculous. If you agree that it's ridiculous, then prepare yourself because this is only where I begin...
Many respondents didn't live near the proposed LRT lines.
The three LRT lines are supposed to travel on 104 Ave, Fraser Highway and King George Blvd. - serving City Centre, Fleetwood, Guildford and Newton. But when compared against the weighted average, the amount of respondents that were from Cloverdale and South Surrey - areas that aren't necessarily near the proposed LRT lines, requiring connections by bus - was significant in contrast to the amount of respondents that actually live near them and would more likely use them. Both of these areas exceeded their "weighted" base.
Concerningly, very few of the respondents (just 89, compared to a weighted base of 147) live in Whalley or City Centre, which is where one would expect most of Surrey's transit ridership to come from - since riders here would have access to all 3 proposed lines, SkyTrain and other buses.
The survey weighs these answers in attempt to gather a fairer perspective from these neighbourhoods; regardless, with these numbers on where the respondents are actually from, I definitely don't feel that accurate information has been collected. The survey neglects people whose lives would actually be affected by the construction and operation of the new LRT lines.
The age of the respondents is out of touch with the city's composition.
I don't mean to pick on seniors for any reason, but there were 270 people aged 55+ who responded to this survey - against a significantly lower weighted base of 186. On top of that, forty-five per cent of this group said they would never use an LRT system. Yes, you heard that right - there were more non-transit users aged 55+, than transit users of any age group, polled in this new Surrey LRT survey. Is that misleading or what?
The thing I'm even more concerned about, however, is that very few of the respondents (120) were aged 18-34. That means that the least responses were collected from the age demographic that is statistically the most likely to use transit.
That these respondents were weighted serves as no excuse. This is completely out of touch with the city's composition, and I would expect the input to be more considerate in its distribution considering that over 25% of the city's population - by that I mean children and youth aged 0-19, many of who will be moving into the 18-34 age bracket by the time of the LRT system's launch - was not included in the survey.
Respondents weren't asked to consider LRT against other alternatives.
For me one the most alarming aspects of this survey is that the question of whether a respondent supports LRT or doesn't was narrowed down to a simplified yes-or-no question, without any chance to weigh LRT against other alternatives (like SkyTrain and Bus Rapid Transit) - and without any consideration of the LRT project's own practicalities.
In some cases (like on 104th Avenue, which is served by both the 96 B-Line and a nonstop frequent #337 bus), the future LRT is not as fast as existing buses. If the questions were modified to reveal the future LRT travel times then the conversation would probably have changed immediately. Instead, we're supposed to rely on answers to vague questions that don't create the opportunity to consider issues with the LRT proposal.
If a survey is going to conclude a support for LRT technology, it must absolutely consider the alternatives and present them to respondents. I've been saying for a long time that the City of Surrey has refused to open a dialogue on LRT benefits/tradeoffs, as well as LRT alternatives, and that it is something that badly needs to be done. Instead, we're supposed to decide the future based on uneducated opinions supplied by a handful of completely misled people.
Was a phone survey even the right idea?
My professional day job happens to be in the same field as the people who conducted this survey: canvassing people over the phone. As the client manager for a service-oriented company, having phone conversations with people is something I do all the time. And, while I approach this from a business/sales environment rather than that of a polling company seeking opinions, there is one thing I will say in confidence: this kind of survey should not have been done over the phone.
The thing about phone calls is that they're unexpected - people don't want to stay on the phone; they just want to get off it and go back to their day. The telephone is a great place to repeat a written statement, have a quick chat with a friend or land a sale/appointment for your service; but it's a terrible place to expect a well-thought-out, educated answer from a stranger who's expected to provide one with very little thinking, on-the-spot.
As a demonstration of this, when respondents were asked some of the more detailed questions, like: "What would be your main question or concern about building this LRT network?" or "What do you think would be the main benefit of building this LRT network?", most of the answers grouped into specific ones like: "Cost/funding" or "Traffic flow/congestion problems/concerns", but relatively few of the answers were unique answers in the other categories. There are places for phone surveys, but this clearly wasn't one. I hate to say it, but we really shouldn't expect people to spend time and effort thinking about transit issues over the phone.
How many people rejected the survey phone call? Well, the survey numbers I was sent don't even reveal that number. We will never know whether the 600 respondents were 600 out of 1,000, or if they were actually 600 out of 10,000.
What about the other surveys?
By the way, this isn't the City of Surrey's first LRT survey.
Back in the fall of last year, Surrey had an LRT survey done on their internal, online CitySpeaks platform. I took this survey, and in the process made notation on SkyTrain for Surrey of an error in the comparison between rapid buses and the proposed LRT system.
However, the results of this survey were never released. There is mention of the survey on the CitySpeaks page on the City website, but Surrey has never released the survey results or used them anywhere.
It is plausible that the respondents, given room to think (as this was an online survey with no time-limits or on-the-spot pressures), did not respond favourably to the idea of an LRT system. And, it is plausible that this was withheld by the city in favour of paying a pollster to perform another survey with the intention of achieving a favourable result.
In conclusion: The public is being fooled.
What in the blazes is going on here?
I can't even think of where I should start but the numbers that I've been given have made it expressly clear that this is a terrible survey. It definitely does not confirm that 80% of Surrey residents support an LRT system, or come to any other conclusion on matters of Surrey transit.
Not only is it unable to effectively conclude that an LRT system would be popular with transit riders (because it doesn't ask them), but it makes no effort to consider the younger residents who will grow up and be stuck with such a system, by neglecting to include them as part of the conversation and favouring responses from non-transit users aged 55+ instead. It is also using the worst possible format to collect this sort of information (over the phone), and that weakness is visible in many places in the survey results.
The end result is nothing short of unacceptable, and that's before you even take into account the fact that the 600 respondents makes up approximately just 0.1% of the actual population of this city - a percentage that will get smaller as the city grows ever larger.
Before we come to a conclusion on surveys like the new Ipsos Reid survey, I would like to see more and different surveys - and I would like to see them done fairly, with a consideration of those who actually ride transit, and with the ability to consider LRT against different alternatives including SkyTrain and Bus Rapid Transit.
Surrey deserves better
Sign my petition to get Surrey's LRT system changed to SkyTrain + BRT!
There are 5 of the new 96 B-Line buses in service today, which has me thinking that by now there should be some excitement in the city regarding this brand-new transit infrastructure. The new buses are absolutely wonderful: they’re smooth and quiet; have more space inside for passengers; and feature security cameras, modern LED lighting and air-conditioning. These are the first hybrid diesel-electric buses in Surrey, and it is the first time that Surrey’s bus depot has received brand new buses (instead of old hand-me-downs) in 17 years.
While great investments like these tend to come with big political photo-ops, only TransLink seems to be bothering with any sort of advertisement about the fact that there are new buses in Surrey.
The City of Surrey’s own Twitter feeds are blank, the Facebook page is blank, and not one Councillor or the Mayor has offered a single word about the new buses. No one from the city had anything to say about the buses during the time before their arrival, and this has continued now that many of them are in service. I thought politicians in this city really cared about transit issues, but it seems that riders are expected to enjoy the new buses without even a single word from their representatives.
As a regular 96 B-Line rider, this leaves me more than a little disappointed. The new buses are a huge step forward in improving the quality of transit in Surrey, and deserve the excitement from City representatives that transit riders will have today.
So what do I think?
Well, the main transit item on the City’s agenda is the replacement of the 96 B-Line with Light Rail Transit, something that was politically deadlocked with an election promise. Perhaps the City of Surrey fears that the appeal of these buses will take attention away from future LRT.
If the City of Surrey were to assist in advertising these buses, it might foil their LRT master-plan by exposing some of its major shortfalls. The expected overall travel time savings on King George Blvd and 104 Ave is only 1 minute over the existing 96 B-Line. In addition, the construction process for the LRT system will require the street to be closed from edge-to-edge and create huge disruptions for transit riders on the 96.
A street-level LRT would be limited to the same speed as on-street traffic and will not bring anything that can’t already be provided by a high-quality bus service. At best, this LRT is years away from opening (due to continued conflicts over transit funds) and I think the City should be proud of the service improvements that TransLink has been able to introduce today. The new buses are hybrid-electric, giving riders the same smooth-and-quiet ride experience that a street-level tram brings and bridging the gap between today’s bus service and LRT. They can also get around accidents and road closures that would close down an LRT service.
As well, in terms of neglecting the 96, the City of Surrey has done that in more ways than refusing to give it deserved attention. While other B-Line bus routes have been introduced with high levels of accompanying investments (such as the median bus lanes on Richmond’s No. 3 Road for the previous 98 B-Line), the City of Surrey has spent little to boost the 96 B-Line, if it has even spent anything at all. Some portions of King George Boulevard have had exclusive bus lanes installed to speed up the 96, but these bus lanes were funded by TransLink. The City could have implemented traffic signal pre-emption to keep B-Line buses moving, last year when it renewed the city-wide traffic management system at a cost of $2.7 million dollars. That also didn’t happen.
96 riders areextremely satisfied with the service.
Regardless of all this, the SOFATP 2015 monitoring report indicated that nine in ten (91%) rate their overall satisfaction with the 96 B‐Line as good‐to‐excellent, with an average rating of 9.0. This was measured before the introduction of these new buses. Is the City of Surrey not interested in addressing its many happy B-Line riders? Or perhaps there are fears that within these riders, there are people who will organize against the City’s plan for LRT?
In any case, I guess the City of Surrey is not interested in taking any credit for this wonderful investment. The new buses have brought as much improvement for 96 riders as a future LRT and perhaps even more. Their loss, and our gain.
Back in December of last year I posted the first report on the arrival of these buses. The bus order replaces the 11 existing, old articulated buses (delivered 18 years ago in 1998) with 12 brand new, hybrid-electric buses. As the new buses probably won’t need to be taken out of service as often as the old ones (requiring standard-size bus replacements), these buses will allow every bus running on the 96 to be articulated.
The new buses feature a hybrid diesel-electric transmission to improve energy-efficiency and solve the ride jerky-ness of plain diesel buses. Improved LED lighting is used, there are security cameras, and the seating layout is optimized – accommodating more passengers than the older buses.
As well, these buses are equipped with air-conditioning – meaning more comfortable rides during summer months, and windows that aren’t fogged in the winter.
My experience riding the new buses has been very pleasant: the new buses are fluidly smooth on Surrey’s roads and – owing to the hybrid system – are extremely quiet while they’re running. As most of the buses running in Surrey tend to be older and louder, the difference riding on these buses is like night and day.
(Additional info on the order of 21 new buses in total was posted on The Buzzer!)
I am pleased to announce that I’ve received word through forum networks such as Skyscraperpage and CPTDB that new buses coming to Surrey Transit Centre will be 60-foot hybrid articulated buses for the 96 B-Line.
This newest bus order is being assigned to both Surrey and Burnaby Transit Centres to replace old articulated buses due for retirement, and the first buses will be arriving later this month. They will be similar to the 12000-series Xcelsior XDE60s (pictured above) currently being used on routes in Richmond and Vancouver.
The new buses will feature a hybrid diesel-electric transmission to improve energy-efficiency and solve the ride jerky-ness of plain diesel buses, offering smoother and higher quality rides. LED lighting will be used along with a better-optimized seating layout. Finally, these buses will be air-conditioned, giving Surrey riders a more comfortable experience in warmer summer months.
Surrey’s 96 B-Line, linking Newton Exchange with Guildford Town Centre through Surrey Central, was originally made possible with a transfer of 11 of the region’s oldest articulated buses (S8001-8011) to Surrey Transit Centre in late 2013. These buses were the first “B-Line” buses brought to the region to service the #99 B-Line back in 1998.
Due to their age, the old buses aren’t always available; standard-size buses are often used as a substitute when one of the articulated buses is in for repairs or maintenance.
The upcoming XDE60’s will let the old buses be retired, while giving the city 12 of the fleet’s newest articulated buses (one additional bus!). This will ensure that every bus running on the 96 is articulated.
I look forward to the arrivals of S15001-S15012. As a regular 96 B-Line user I’m excited for the new transit experience that these new buses will bring for Surrey transit riders.
I’m also excited for the potential they have in demonstrating BRT (bus rapid transit) as an option for improving transit the city. As some of you know, I have been a strong proponent of a BRT network and SkyTrain expansion over the currently proposed Light Rail Transit network in Surrey.
A Bus Rapid Transit network would reduce transfers by enabling buses to through-run onto corridors like 72nd Ave or continuously down King George Blvd. to White Rock Centre. Riders on the corridor could then use buses for longer-distance commutes with less transferring. This would also cut down on the amount of transfer line-ups that crowd buses and space at transit centres such as Newton Exchange.
It would be less disruptive to build BRT infrastructure compared to LRT infrastructure, with the potential to build gradually and avoid the service disruptions riders would face with edge-to-edge street construction required for an LRT system. A BRT system would also cost less to operate; City officials have still not demonstrated what the plan is to pay for $22 million in annual deficits for operations of the city’s LRT network.
As a Burnaby resident and transit user for the past 8 months, I must admit that I, perhaps among others, have been bothered by the lack of structure in Burnaby’s bus transit network.
It’s evident if you ever have a look at a map of Vancouver’s transit system and Burnaby’s transit system. Notice how Vanouver manages to conform to a standard grid – but once Boundary Road is crossed, the grid gives way to a series of indirectly routed buses that twist and turn along Burnaby’s many local streets. There’s some coherency in the form of the busiest and most popular routes crossing the city (the 25, 106, 123, 129, 130, 135 express) but most of the routes swerve around the city in a non-gridlike fashion, and are unable to manage frequent transit network (FTN) service levels.
For example, through travellers from Kingsway to Edmonds St and 6th Ave on the 106 face a lengthy detour as the bus detours to reach Edmonds SkyTrain Station. And, you betcha, that lack of a through connection on the C5 from Royal Oak Station to Kingsway (where there are businesses, including a major grocery store) and points north is an annoyance. The winding state of many routes also makes commutes much longer – as such that if I want to travel home from – say – the bowling centre near Holdom Station, I’ll usually take the SkyTrain the long way around. This is often faster than timing the 129 and then actually taking it, but still much slower than if I could drive. Network gaps and limitations like this are a serious impediment to transit ridership growth in Burnaby.
According to TransLink, capacity utilization of Burnaby and New Westminster’s buses dropped 2.6% in 2012 – and it was the only area of Metro Vancouver where this value dropped. Cost per boarded passenger decreased – but did so at a lower rate compared to other areas of Metro Vancouver, exceeded by only the North Shore area where it rose 1.2%.
Many of these bus routes were initiated with the introduction of Expo Line service in 1986, and received minimal redesigns with the introduction of the Millennium Line in 2002, probably not helped by the major transit strike that occurred just 1 year prior. There have been a few changes since that I feel have been particularly good, such as the current C5/C7 service in South Burnaby (which apparently replaced a number of bus routes that ran less frequently and not in both directions), but there are still a lot of gaps in the service. I would like to see a regular service down Imperial Avenue east of Kingsway, but instead riders are currently being forced to walk long distances to access their bus.
While I was browsing through the numerous transit-oriented articles on Voony’s Blog, I found the graphic that inspired me to write this article attached to a comment on a write-up focusing on the proposed route 49 change:
The concept points out a simplified Burnaby bus network where routes are straight, simplified and apparentlly more frequent. The commenter (mike0123) had this to say about his image:
The local transit network in the southeast corner of Vancouver, in all of Burnaby, and in all of New Westminster is poorly integrated with rapid transit and with other local transit. The loopy patterns are similar throughout, and they are inherently indirect and infrequent and slow. Nearly all routes currently run every 30 minutes off peak.
Bus routes should run primarily on arterials perpendicular to rapid transit and connect at the stations. They should cross the city so that connections are possible at Hastings, the Millennium Line, the Expo Line, and at Marine. There should be fewer routes that are more direct and have higher frequency.
The image [above] shows a network in which most of the routes run better than 15 minutes off peak and all of the routes run at most every 20 minutes off peak. This is possible just be redistributing service without any increase in cost.
The last line captured me before I clicked on the full-size image because I see this as a value riders do consider important and may consider in their favour when discussing changing Burnaby’s transit network.
Mike makes a great point. TransLink has pointed out in their transit system performance analyses in 2013 that the highest performing routes on the system had these four common characteristics:
Direct, simple and consistent routing
Serve areas of strong demand
Busy destinations at both ends (strong anchors) and along the route
In my proposal, I have determined that there are overlapping services, and many places with extremely lacking services. By removing bus routes, higher frequencies may be achieved. This though, will decrease the coverage level (eg: I have removed the 116). From my analysis, the higher frequencies and less routes in my proposal will save money, or at least cost less than the current system.
There’s a useful point-out of which routes have what frequencies (8 or better, 15 or better, or above 15) during a mid-day time point just before the PM peak, which shows us that many of the current routes/corridors simply do not manage 15 minute off-peak frequencies. The whole plan is based on a “bus skeleton” basis of focusing on frequency and simplification. The proposals manage to give the entire network a 15 minute off-peak frequencies.
The proposal also comes with a fully costed business case analysis, which analyzes the cost of providing the current and proposed bus networks (it seems that Mike’s proposal has also been included in this analysis). All in all, it checks out: many Burnaby residents receive a 15-minute off-peak bus service in return for routing changes, and it’s possible within existing budget limitations: it doesn’t cost TransLink any (or much) more money to do this.
The Practical Limitations
Unfortunately, all proposals have their flaws – and these ones are no exception. Both of the concepts are impressive in that they try to get all services to improve in frequency, but such improvements can often come at a cost to mobility.
In Mike’s proposal, many areas lose their direct connections with important travel markets and anchors. For example: services cease to exist where the 110 currently runs north of Metrotown Station, cutting off service to a major local travel anchor (Burnaby Central Secondary School – a very large school that hosts special programs not found in other schools) in addition to Central Burnaby residents in general. It would also limit connections to Burnaby’s City Hall and Art Gallery from the rest of the city and region.
The proposal also eschews major, popular portions of route 106, including Kingsway west of Imperial Street and in front of Metrotown Mall; direct connections between Edmonds Station and both Kingsway and 6th Street are also cut off. I think these changes to the 106 will become a huge problem, because the 106 is one of the 10 most cost-effective routes on TransLink’s entire bus network. As well, entire corridors in New Westminster that currently see frequent, 15-minute service – including both 8th Street and 8th Avenue – are cut from service, alienating several local businesses and residents from the service that drives their sales and productivity.
Entire areas are seeing a significant cut in bus service options. South Burnaby, for example, loses a lot of the service coverage provided by the C5, C6, C7 and 116 in favour of just one service that seems to replicate what existed before the C5 and C7 were created. Riders have less choice, and it is not as easy to travel to places like Metrotown.
All in all, the more frequent service comes at a cost: new walking distances to buses in some instances exceeds 10 minutes – something that could become particularly problematic for disabled transit users, as well as senior citizens.
In Kyle’s proposal, much of the existing bus network coverage is actually retained, but there area number of obvious flaws: the first that stood out to me being the removal of the C5 – a popular transit link from my station of residence (Royal Oak). Not only does the plan limit an otherwise quick connection with SkyTrain for South Burnaby residents, but the whole plan prevents South Burnaby area commuters from making any connection to Marine Drive (route 100) and South Vancouver altogether, unless they travel to 22nd Street Station.
In many of the proposals, connections with major anchors are compromised. Proposals 2 and 3 cut 8th Street service, as with Mike’s proposal, limiting connections to Douglas College, New Westminster Secondary and many local businesses. In some instances, major anchors are just barely missed; proposal 1 has a great bus route going down Royal Oak that could offer a connection to Metrotown or Royal Oak, but this is eschewed in favour of a turn on Oakland to reach Edmonds Station, which has become a centre for several routes.
The 116 is also removed – which, while explicitly mentioned in his article on the matter – is done without the provision of any replacement, alienating commuters into the South Burnaby industrial areas altogether. The reason for the removal was just something I didn’t understand, especially seeing as the 116 is doing better than many of Burnaby’s less frequent bus routes, ranking 94 of 212 Metro Vancouver bus routes in terms of cost per boarded passenger.
There are also a number of less optimal route choices. In all three proposals, the Forest Grove and Government Street areas are relegated to using a one-way 136 bus service. This will provide a one-way service every 15 minutes or better, but as I (and hopefully you also) know from TransLink’s guidelines on good route design, one-way services usually aren’t very cost-effective, nor are they in any way optimal for mobility at the end of the day.
So what should we do, anyway?
I agree – there’s a lot of room for improvement in Burnaby’s bus transit network. Mike’s proposal shows us that by pursuing a more Vancouver-styled network based on intersecting routes in straight lines, better frequencies throughout can be achieved. Kyle’s proposal also shows us that by simplifying the skeleton, we can make vast improvements to service frequencies.
I do, however, think there’s another important question we need to ask before trying to proceed with anything, that being: Is Burnaby ready for a modified network?
Some of these ideas can be carried forward. Kingsway/12th Street residents (especially those between Edmonds and 14th) coud benefit from a straight route that offers more direct connections to major anchors such as the growing Edmonds Village and Community Centre, Tommy Douglas Library, and Nikkei Japanese Cultural Centre. Straight north-south connections, so long as connections to places like Burnaby Central Secondary aren’t affected, could help residents better and faster connect with SkyTrain service and regional centres. #28 riders could probably live with the longer walk to the bus stop in favour of a straighter and more direct service on Boundary, and a route down Royal Oak Street north of the station would be absolutely great for riders. Optimizations for increased frequency always help.
However, the current network is actually doing fairly well.
As I mentioned earlier, cost per boarded passenger decreased – but did so at a lower rate compared to other areas of Metro Vancouver, exceeded by only the North Shore area where it rose 1.2%. Nevertheless, at $1.33/boarded passenger, this is still the second lowest cost of any area in Metro Vancouver, defeated only by Vancouver itself.
That means that the current bus network is nevertheless working: the amount of passengers attracted to each bus justifies the costs better than in many other areas of Metro Vancouver.
The power of community consultation
The community consultations for the recent route 49 changes were popular, that would have resulted in the end of a longtime service detour to Champlain Heights that has existed since before the Expo line was built, and before the route even serviced Metrotown in Burnaby.
More than 150 stakeholders showed up to the Metrotown consultation centre in protest of the change that would have seen 49 Ave service remain on 49th rather than detour in Southeast Vancouver to service the Champlain Heights area, seen by many planners, riders and myself as a barrier to ridership and reliability on the route. The pre-Expo Line detour costs riders 5 to 10 minutes, mostly affecting riders from Metrotown heading to points on 49th, Langara College and the Canada Line SkyTrain and Richmond.
These stakeholders cited heavy ridership in Champlain Heights as well as the service needs of many seniors in the area as reasons to keep the current 49 arrangement – and I believe they had legitimate concerns. A good friend of mine who I work with in organizing the Northwest Fan Fest event lives on 49th west of Champlain Heights, and was among the more active opposition of the 49th change.
I think this shows two problems with trying to make the transit network better:
Improving the network overall often requires more funding (which we currently are figuring out how to provide) in order to make sure certain groups don’t lose out from the changes
It’s important that there is an active discussion with the community before any bus route changes are made.
Many of the proposals sought forward by individuals like Mike and Kyle or by TransLink itself in any finalized concepts could be shot down in favour of established and subjective needs. At the end of the day, while there’s a lot of room for improvements, I think we’re going to have to be careful to ensure that in the end, both connections are improved and everyone is happy with the new service.